The ‘Elite’ Service

Billing & Invoicing

As a medical professional you may not want to be discussing financial payments or maybe even what you charge for your expertise with patients. We can provide this information for you along with an efficient and focused billing service to both insurers and self funding customers. We will manage outstanding payments and routinely collect excess payments. Our fully transparent system allows you to see at a glance what has been invoiced and what is outstanding and remember, we only charge on payments that we have collected on your behalf.

Dictation and Letter Writing

We wanted to create a simple and straightforward process to enable you to send your reports, clinic/GP letters and patient documentation out as quickly as possible. By dictating straight into the software the completed documents will be with you to review within 48 working hours. You can electronically sign off and we will do the rest with no need to worry about postage and stationary!

Business development & marketing

Whether you are new to private practice or have an established clinic, you may wish to build your brand in order to attract new customers and make people aware of what you do! With our expertise we can help build your brand locally through various forms of marketing, including promotional events, whilst strategically reviewing your business to deliver consistent campaigns targeted to an appropriate audience.

Enquiry Management

We will be the first point of contact for new and existing patients in order to field any enquiries and answer the questions people may have. Our focus is on making a great first impression by ensuring our team is available, fully trained and knowledgeable whilst delivering a positive customer experience to ensure we maximise conversion.

Full Patient Journey Management

We will be there every step of the way, ensuring consistent and effective communication with your patients to keep them fully informed. We will manage your clinic and theatre lists and provide you with any relevant information as we go. The emphasis is on providing a ‘Elite’ customer experience, word of mouth is key!

Practice Management software

As long as you have an internet connection you can view your clinics, theatre lists and patient information from your PC or laptop. All documentation is stored securely in one place in our easy to use practice management software and you can quickly view your invoices, payments and dictation. No need for endless phone calls and it allows for a completely paper free practice wherever you are based!

SOcial Media and reputation management

The majority of new business will be generated online whether that may be through your own website, an insurer page or social media. We can help you manage these channels and ensure your brand and messaging is consistent ensuring a great first impression for your prospective customers.